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  • Customers like
    • Personal care and attention 4
    • Veterinarian 2
    • Willingness to accommodate 2
  • Customers don't like
    • Unnecessary procedures 7
    • Unprofessional comments 4
    • Prices too high 3

I'm using VCA in Oakland, CA. It's a nightmare. Vets seem to be using a revolving door where every time we go in we have to see a new one as our previous one left - which then only drives our costs up due to each vet needing to do an examination before they will prescribe anything. One cat is now on prescription food but vet never told us we needed a prescription to actually buy the food which is only sold in limited locations and only with the prescription in hand which still needs to be reviewed by the vet in that particular store. We have... Read more

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HORRIBLE. Do NOT use their grooming. I've never written a review in my life, but I can't stand how awful this place is. I first took my cat to get groomed and after charging me the full amount and sending my sopping wet cat home ( I understand as an ex groomer and she is a cat) but THEN after telling me they got ALL her mats out etc, she was covered in mats! She still had everyone! THEN I think she must've been hard to groom so I give them another shot with the sedation grooming. Had an appt for 2 weeks, my cat sat in a cage all day only for... Read more

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Normally don't like VCAs but had a sick feral from my colony. Dr. M Washington was wonderful and gentle. The boy was in very bad shape and eu was the only logical option (he was a double positive). Dr. Washington was gentle during the procedure and treated this little guy with respect. She does work with feral / TNR groups. I did not care for her fill-in next time I brought in one from our adoption program - pushed unnecessary tests and seemed cold/distant/uninterested. I will go to VCA if I can be sure Dr. Washington would be there. Read more

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Worked with vca several times...never again. Last time was with Dr Susan Ettinger. Big mistake on my part. She gave my very sick dog a chemo shot that should have been delayed. Very rude person from the start, no one knows everything...but she thinks she does watch her carefully. Dont let her do anything to your pet that doesnt make sense. She works for VCA and in my opinion based on my experiences, thos3 facilities should be avoided at all costs...always! Read more

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I purchased ins for my dog based on what initial cost for exam and xrays and lab would have been. I had to pay for EKG though. My dogs xray showed enlarged heart with possible fluid build up. The cardio Dr said no. The radiologist said maybe. They started my dog on lasik and wanted to re xray in a week. Since the senior ins plan offers five xrays i was told no chg but i would be charged the following week for lab for kidneys. However after the second xray i was told i would be charged as it only covers wellness xrays. I dont know any dog that... Read more

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First I will begin with the fact that I have no complaints about the doctors at the VCA I have received pet care from in the last couple years. There are also a couple of unlicensed assistants (that are referred to as "techs") that I trust also. So that is the satisfactory part of my review. It seems the problems began when it turned from a friendly, everyone knows your pets when you walk in kind of place (I have over 10 years experience with this clinic over a 20 year period) to a VCA hospital. Now it feels more like a "who are you and... Read more

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VCA is a profit driven franchise, headquartered in California. A clean, upscale, modern facility, where you may, or may not get quality care for your pet, just be sure to have a thousand or so, on you if you need to go there. We didn't have that kind of cash right that minute, and they recommended WE KILL OUR PET! We took our tiny Netherland Dwarf Bunny there at about 8pm on Good Friday Bunny Foo Foo is the fastest bunny I've ever seen, she's a little white Netherland dwarf and she's often nothing more than a white streak, happily flying... Read more

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I,never got the notice of Jack's death as I,asked for ,tho a John from John Egeal Honda ,called after his death tho the insurance company ,will contact the hospital ,soon . Add comment

I brought in a newly born kitten they said that its leg had to be amputated and that I needed to surrender the kitten I paid for the amputation surgery Define doubt the next day that the surgery was never done and then the following day I received a phone call that the kitten had passed away I asked to see the kitten and I was not allowed the manager was horrible and I've been trying to get help and nobody will talk to me. I have a blank invoice with no information on it except the amount I paid and I do not believe the doctors because they... Read more

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I,took in.Jack on the 11 th.,after I,made a Police Report ,and Also contracted the Dupty Mayors Office of the Offence of the Supervisor ,of Love Field ,also the Christy of the SPCA ,did not reply ,as the Investigation was pending ,of the Animal cruelty ,and burglary ,as Today the 26 th.,of March just to see where Jack was ,the same supervisor threaten again ,after I ,spoke with a Rep.from Home Again ! Read more

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