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  • Customers like
    • Speed of records produced 2
    • Personal care and attention 2
    • Would highly recommend 1
  • Customers don't like
    • Unnecessary procedures 4
    • Overcharging 3
    • Unprofessional comments 2

Last night, our Labradoodle’s behavior was odd. She was trembling. Her breathing was extremely rapid. My wife and I took her to VCA in Sheldon, Connecticut. A young female vet examined our dog and recommended tests. She gave us an estimate of $506.50 which included the emergency visit, blood work, and an Idexx 4DX test. After tests results were available, the vet told us that dog needed... Read more

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Extremely pissed by this very dishonest, overpriced, and shady business. I called to request a quote for (very specifically) my dog's vaccines and visit. I was told 150-200. When I got to pay the bill, I was charged 420, and told that this was "all explained to me" (which it was definitely NOT). The vet there is very nice, but VCA's business practices are criminal, and I will NOT be returning... Read more

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My rescue dog developed lumps, the 1st vet treating him tried aspiation and med to no avail. Another vet said surgery so thinking that would be best but found they charge for follow up for surgery. Surgical site opened and another lump burst. Another vet was trying another antibiotic and cleaning the open wound. Passive treatment and more lumps developed. Went to another vet after 5 months of... Read more

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We had a very bad experience at VCA The Woodlands Hospital in Spring, Texas. On March 27, 2015 we took our beloved boxer Charlie to VCA The Woodlands because he was refusing to eat, appeared to be in pain and had vomiting and diarrhea. Dr. Wilkins did blood tests and an X-ray, suspecting pancreatitis. The blood tests were normal and Dr. Wilkins said the X-ray showed Charlie's abdomen to be... Read more

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I took my 8 week old dog in for dehydration and vomiting. I paid 669.00 cash for 12 hrs of service. The doctor called me within 5 hrs and told me my dog is not going to make it and that we should probably put him down and i would get a refund pro rated. I went in the next day to get my dog for creamation and redund, i got 11 dollars back. They over charged me by hundreds of dollars and i got... Read more

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I also had a bad experience. Used the coupon for free initial visit. My dog had anal gland infection and they prescribed meds. Even though it was free, they charged for some shots that were required in order to see her. That was ok. But they were supposed to do a check up and it was cursory. After the vet left, I asked the assistant if she had looked into her mouth re tartar--my dog was 6... Read more

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John G Hynes needs to fired from all VCA's. He neglects pets then leaves obscene messages on FB as comments to reviews. He was fired from a private office because of what he did. My dog is dead because of him then he has the nerve to curse me out & gives me the finger anytime he sees me. Add comment

Was told that my dog could only receive meds for his itching if I had his teeth cleaned first! I am a senior citizen on a limited budget, they wanted over $400 to clean his teeth and a total of over $700 to also remove two warts. Yes, he may have tarter on his teeth but the constant itching was much more of a problem. I o not have 80 words to say other than this clinic has changed so much... Read more

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Yesterday my small dog somehow got her nail embedded in her body. The area was infected and bleeding. The Thanksgiving holiday just passed and I had no funds. My dog had been going to VCA FOR years. Even I promised to pay and applied for the Care Credit. VCA turned my dog away without any treatment. I begged them to at least remove the nail. I was told no. Unbelievable. I then called Banfield... Read more

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Front staff cold and rude. My cat suffered for 4 days because they didn't do enough due diligence and then just said "we don't know what is wrong with him". Brought him in Monday for sudden onset of lethargy and lack of eating, blood on his tail and butt. They took xrays and blood. Said they would send to the lab for multiple test. Tuesday called and they gave me the results from one test and... Read more

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