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2.1 Based on 45 reviews
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  • Customers like
    • Personal care and attention 3
    • Speed of records produced 2
    • Would highly recommend 1
  • Customers don't like
    • Unnecessary procedures 5
    • Overcharging 3
    • Unprofessional comments 3

The Office Manager did not like my complaint and after 40 years of taking my animals to this particular clinic, they did not call to discuss my compliant but sent me my animal records (current pets) and told me not to come back. The service has gone down hill since VCA took over this particular vet. This shows a lack of care about their patients and customers and should have been brought up with their corporate off which I will be doing. Most... Read more

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I walked in with my two dogs one for a nail trim and one for a well check . The one had her nails trim right away the other one never even got seen and they were ready to charge me for two nail trims .. So since they assumed we were done they never put the other dog in line to be seen . I sat there waiting my turn when two other people were seen ahead of me . Needless to say I got angry and left with out being seen ! I even told them I will be... Read more

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I took my cat there at the recommendation of my Vet. to get further tests done. All they did was complete the same tests my Vet. had already done and sent over to their clinic for review. Upon working with Dr. Clemans it was clear she did not spend any time looking at the records provided by my Vet. After a $700 bill I was no further along than I was before. I was told additional x-rays were needed due to the fact my vet did not do a 3 view... Read more

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I'm using VCA in Oakland, CA. It's a nightmare. Vets seem to be using a revolving door where every time we go in we have to see a new one as our previous one left - which then only drives our costs up due to each vet needing to do an examination before they will prescribe anything. One cat is now on prescription food but vet never told us we needed a prescription to actually buy the food which is only sold in limited locations and only with the... Read more

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HORRIBLE. Do NOT use their grooming. I've never written a review in my life, but I can't stand how awful this place is. I first took my cat to get groomed and after charging me the full amount and sending my sopping wet cat home ( I understand as an ex groomer and she is a cat) but THEN after telling me they got ALL her mats out etc, she was covered in mats! She still had everyone! THEN I think she must've been hard to groom so I give them... Read more

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Normally don't like VCAs but had a sick feral from my colony. Dr. M Washington was wonderful and gentle. The boy was in very bad shape and eu was the only logical option (he was a double positive). Dr. Washington was gentle during the procedure and treated this little guy with respect. She does work with feral / TNR groups. I did not care for her fill-in next time I brought in one from our adoption program - pushed unnecessary tests and... Read more

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Worked with vca several times...never again. Last time was with Dr Susan Ettinger. Big mistake on my part. She gave my very sick dog a chemo shot that should have been delayed. Very rude person from the start, no one knows everything...but she thinks she does watch her carefully. Dont let her do anything to your pet that doesnt make sense. She works for VCA and in my opinion based on my experiences, thos3 facilities should be avoided at all... Read more

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I purchased ins for my dog based on what initial cost for exam and xrays and lab would have been. I had to pay for EKG though. My dogs xray showed enlarged heart with possible fluid build up. The cardio Dr said no. The radiologist said maybe. They started my dog on lasik and wanted to re xray in a week. Since the senior ins plan offers five xrays i was told no chg but i would be charged the following week for lab for kidneys. However after the... Read more

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First I will begin with the fact that I have no complaints about the doctors at the VCA I have received pet care from in the last couple years. There are also a couple of unlicensed assistants (that are referred to as "techs") that I trust also. So that is the satisfactory part of my review. It seems the problems began when it turned from a friendly, everyone knows your pets when you walk in kind of place (I have over 10 years experience with... Read more

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VCA is a profit driven franchise, headquartered in California. A clean, upscale, modern facility, where you may, or may not get quality care for your pet, just be sure to have a thousand or so, on you if you need to go there. We didn't have that kind of cash right that minute, and they recommended WE KILL OUR PET! We took our tiny Netherland Dwarf Bunny there at about 8pm on Good Friday Bunny Foo Foo is the fastest bunny I've ever seen, she's a... Read more

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