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1.7

This company gets your service through a "free first customer check-up" which basically is a small examination of the animal. Then they tell you to continue to check the animal (in my case, my dog) they need to do labs, which will cost you an arm, leg and possibly appendix. OR you can sign up for their convenient Care Club, which covers what you need AND some services.

After you sign up, you will find that half of the services offered you can not use on your dog, which they knew about from initial examination and didn't tell you, because they just want your money.

If your luck is truly terrible, your dog will pass away, which will consist of a 280 dollar fee, not included in their Care Club of 80 dollars a month. Afterward you will continue to receive these bills. I called to cancel, due to my dog being DEAD, because the contact states that dog death is termination of the contract, and was told I would need to pay a "cancelation settlement fee" which was around 400. My dog is no longer alive and I have to pay a 400 dollar fee for services not used and won't be able to. All with a lack of compassion and a push for more money.

NEVER GO TO THIS COMPANY.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $400.

Preferred solution: Let the company propose a solution.

VCA Animal Hospitals Cons: Pricing, Overpricing, Service.

Location: 4030 W 86th St, Indianapolis, IN 46268, USA

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Time to stop talking and start writing. If you've been billed, return a copy of the bill with your letter pointing out the inaccuracies.

Stick to the facts. Serve the letter via Certified Mail return receipt requested. Make no more calls and do not accept any ! Keep copies of everything you send and receive.

If the issue persists, repeat the procedure to the next level of the company.

Again - Certified Mail return receipt requested ; NO CALLS. Be sure you understand 100% of what you signed up for and don't be afraid to enforce your rights.

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