VCA Animal Hospital Reviews

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Update by user May 15, 2018

I called the VCA clinic and talked with the person in charge of claims and she accepted my dispute and agree to give me a credit for the amount disputed. She recognize I was right on my allegations.

Original review posted by user Apr 15, 2018
I took my cat to the hospital on Saturday morning because she wasn't...
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2 comments
#1905206

It's all about the money. Outrageous charges. I will never use them again, if I even get another pet

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Resolved Featured
ID
#1234169 Review #1234169 is a subjective opinion of poster.
Service
Vca Animal Hospital Pet Medical Service
Pros
  • Care club cancellation
Reason of review
Pricing issue
Loss
$2000
Preferred solution
I don't want pay any more for the Care Club
Most helpful review
I signed up my dog GG for the care club and have basically received nothing over the past year. I did this mainly to cover her teeth cleaning. When I scheduled the teeth cleaning (which is included with signing up for the $50 per month care club cost) there were many...
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71 comments
#2014170

I hate this careclub membership, and I can’t find anywhere how to cancel it. Does anyone know how?

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ID
#993103 Review #993103 is a subjective opinion of poster.
Product
Vca Animal Hospital Careclub Wellness Plan
Cons
  • Care club was ripoff
Reason of review
Warranty issue

1 year on Care Club plan

Im satisfied with the hospital and the staff at VCA Five Points Animal Hospital in Burien, WA. I do believe they are somewhat more costly tjan other vets locally. The vets there however have always taken a very conservative approach in treatment and have always discussed options and decisions were always made with us involved. They have been very accomodating on scheculing us. I dont believe Care Club worked out for.us even though i sought to have my dog monthly to get my $90/month value

User's recommendation: Each hospital is a franchise and only as good as its employees there.

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ID
#2693540 Review #2693540 is a subjective opinion of poster.
Location
Renton, Washington

Staff failed to acknowledge obvious facts about my pets injuries.

My male cat took an unusually unexpected hard fall, landing on his lower spine, then his hind legs lost mobility and his bladder control began to falter. VCA staff repeatedly refused to acknowledge or investigate my pets worsening lower spine injury, worsening hind leg disfunction, or investigate the possible correlation of his lower spine injury to his bladder control issues, after costly repeated examinations and numerous hospitalizations. VCA's solution was to euthanize my pet after charging thousands of dollars in outrageously high fees while doing nothing to reveal or help resolve my pets serious lower spine injuries.

User's recommendation: If you use their services your pet and pocket book are at great risk!!

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ID
#2677311 Review #2677311 is a subjective opinion of poster.
Location
Roscoe, Illinois
New Reviewer
VCA Animal Hospital - Incompetence
I have been going to VCA Taylorsville for years now, and Dr. Neville is great unfortunately he can't carry the whole practice. They really let me down the last time I needed help. My dog Chloe was having trouble breathing so I called the vet they told me to bring her...
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ID
#2668244 Review #2668244 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I wrote a review yesterday, and cannot log in to find it. Thank you.

Poor care of my Fur Babies surgery. I wrote a review yesterday and it will not let me in. Please help.

User's recommendation: Do not use VCA.

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ID
#2611338 Review #2611338 is a subjective opinion of poster.
Location
Clinton, Ohio
Service
Vca Animal Hospital Veterinary Surgery
Pros
  • Pricing
Cons
  • Money hunger but do not care about dog or dog owner
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Update by user Jun 16, 2021

The Dr. gave Peanut a new pain med. He did ask if i wanted to bring Peanut in, my answer was no, cannot afford to..

Original review updated by user Jun 15, 2021
Peanut had Cystotomy Surgery on Thursday, June 10th. It was done around 2pm, and they had me pick him up around 5:15pm, no cone on him, still out of it, got home and cone is to small, called and they said i could bring him back in and get one that fit !!!!! WHY ??? He...
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Resolved
ID
#2609426 Review #2609426 is a subjective opinion of poster.
Preferred solution
Apology
New Reviewer

Won’t schedule an appt for my sick pet

We are looking for a new vet in the area. My 4 year old cat has a cold and has been sneezing for the past week. I called vca and they told me they had appointments available but only for existing clients. So they had open appointments but would not see my sick cat. They told me to try back in a month???? I have a sick cat! they suck! Iwould give no stars if it were possible

User's recommendation: Never.

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1 comment
#2023684

Try the animal care center used to be Dr hagens right behind the fair grounds. Amazing staff and reasonable prices

ID
#2577714 Review #2577714 is a subjective opinion of poster.
Location
Falls, Pennsylvania
Service
Vca Animal Hospital Pet Medical Service
Cons
  • Poor service
Preferred solution
Apology

RUDE STAFF

The staff in Spooner, WI is the worst I have ever seen. Disrespectful, lazy, rude. If they don't like dealing with you the overcharge or make you wait in the parking lot for hours. Don't bother calling management and complaining they are just as bad. Its just not a nice place to go high prices and rude vet technicians. something needs to be done at this place...... complaining they are just as bad as the

User's recommendation: Travel to Rice lake.

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ID
#2572408 Review #2572408 is a subjective opinion of poster.
Location
Columbia, Missouri
New Reviewer

Outrageous cost.

I knew it was time for my cat to be euthanized so I took her in. I have used this vet before but not for this cat. Since is was never there before I was charged full price for an "exam". I walked out of there with no cat and a bill for $421.00 that included cost for her to be euthanized. I will never go to this vet again or any other VCA animal hospital.Be I would

User's recommendation: Find a vet not affiliated with VCA.

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ID
#2538134 Review #2538134 is a subjective opinion of poster.
Location
Levittown, New York
New Reviewer

Complaint

Paid my bill...VCA cancelled my account for Sasha...was told to go to vet and resign up for VCA and I wouldnt have to pay fee but vet is telling me that I would have to pay a fee to resign up as it would be a new account...I explained to Southside Animal Hospital the situation and that is what they told me...I WANT to know whats going on and how to resolve the issue
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ID
#2536785 Review #2536785 is a subjective opinion of poster.
Cons
  • Will not listen to owners
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
On 3/13/21 I rushed my American Pit bull terrior into VCA Animal Hospital Jones Rd. In houston, Tx. She was retching like she was trying to vomit. She had swallowed raw hide the day before and we feared that it must have been lodged. She was lethargic, seemed to be in...
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ID
#2458389 Review #2458389 is a subjective opinion of poster.
Location
La Porte, Texas
Loss
$1071
Preferred solution
would like adjustment, but they did dehydrate her and made her comfortable while there.
New Reviewer
My dog was going to VCA East in Westerville, Ohio since she was 10 weeks old. She saw 4 different doctors her entire time there at VCA. One doctor who left sprayed my dog and left about 5-6 staples in her stomach. The staples were removed from her body at the age of 8...
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1 comment
#2000895

Thank you for your story. I will not go to VCA

ID
#2444384 Review #2444384 is a subjective opinion of poster.
Location
Blendon, Ohio
Service
Vca Animal Hospital Customer Care
Pros
  • Cleanliness
Cons
  • Wants money but does not care about pet welfare
  • Money hunger but do not care about dog or dog owner
Preferred solution
Just check him out Make sure he is doing the right thing for all dogs
I'm not even sure why I'm taking the time - but I guess as a business owner I want to know how my employees/contractors are servicing the public. I had been a client of Dr. Lynch for in excess of 29 year and have never had less than 3 dogs and paid in full for all...
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3 comments
#1987111

I think you over reacted. I feel if you were as responsible as you claim you would have accepted your role and taken your puppers out for a dog park run.

Instead of dealing with this like an adult you instead acted like a child. I myself was a client OF WARM SPRINGS ANIMAL HOSPITAL. Back when Dr. Hauke ran the place.

The only reason they would have denied you is YOUR ATTITUDE. Now be honest, they told you that you COULD WAIT. Or you could reschedule. Neither option fit your plans.

Maybe next time just wait. A full check up is vitals and palpitations on the dogs body. Sometimes blood work.

And no they don’t need a belligerent idjit making a scene in their waiting room because YOU WERE LATE. Accept it and learn from it instead of trying to make yourself the victim when the only victims are your dog and the poor desk nurse.

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ID
#2433932 Review #2433932 is a subjective opinion of poster.
I took my female Maltese Mix dog here for grooming 2 weeks ago. My dog came home fine, but a week later, she's lethargic. Her tail hung down, which we know from previous experiences that something must be wrong. We try and feed her, and she won't eat. She won't even...
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ID
#2423057 Review #2423057 is a subjective opinion of poster.
Location
Manteno, Illinois

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
VCA Animal Hospital - Killed my dog
Admitted for hernia surgery. On recovery for 3 days. Day he was to be released. Bonehead employee called said the dog wasn eating. Told them the dog is finicky and particular.he's doing well being fed intravenously. Going to be release later that day. Employee forced...
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ID
#2393723 Review #2393723 is a subjective opinion of poster.
Im on Ssa 860.00 a month AI LOST MY POODLE BECAUSE OF MONEY NOW I TOOK HIM IN TO VCA IN SAN ANTONIO ON IOTA HAD TO MAKE ARANGEMENTS ON BILL THEY SAID BRING HIM BACK IF HES NOT BETTER I JUST CALLED SAID HE HAS NOT EATEN NOW 5 DAYS IT WILL. COST YOU 66.00 plus DRS ORDERS...
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1 comment
#1972584

This is EXACTLY HOW MY SISTER AND I FEEL!!!!! So our mom passed away 3 years ago and with that my sister took on the responsibility of taking care of her cat, Nugs.

Our little Nuggy wasn't being her Nuggy self so last week we took her to one vet er and because of covid the whole thing was a *** so we had an appt. set up at the VCA in Golden Valley. We initially brought her to be seen because she was limping and we thought something was in her paw but she also had a lump on her belly by her nipple we wanted them to look at. By looking at the lump, they could not tell if it was cancerous but if it was, it was most likely breast cancer.

SO BECAUSE THEY COULDN'T TELL, THEY SHOVE A HOLLOW NEEDLE INTO HER LUMP FOR A SAMPLE. At this point we are thinking that we're going to have to bring her back because the doctor was already talking about scheduling an appointment to remove said lump but she too knew that we didn't have a ton of money to spend. THAT ALONE WAS A COUPLE HUNDRED BUCKS. They proceed to tell us Nugs never got her rabies vaccine, and she wants us to let her do anything she needs it.

I know its "required" in most states but like really?!?!?! The year is 2021 not the early 1900s, cats that have lived inside their whole life aren't necessarily at risk of RABIES!!!! ANOTHER $66. Whats *** up is that if we said we had the money, they would have done a procedure for at least $500 more.

They also told us her teeth were really bad that she might have to get some pulled but thats what is making her lethargic. After about a week, Nugs was worse so we brought her back today and they said the cancer has already moved to her lungs and there is fluid build up....... She is so sad and won't eat or drink water or cuddle. She just sits there and stares ofF.

THE *** VETS AND DOCTORS DIDN'T EVEN OFFER ANY, NOT ONE OTHER OPTION. WENT STRAIGHT TO PUTTING HER DOWN BEFORE THEY EVEN DID XRAYS WHICH WERE $200 >:I ITS LIKE THEY GET A *** BONUS EVERYTIME THEY SAY EUTHENASIA!!! ITS DISTURBING HOW INSENSITIVE THEY ARE. BUT IF WE PUT OUR CAT DOWN THATS MORE MONEY FOR THEM!

THEY DONT CARE! CORPORATE AMERICA IS USING PEOPLES VULNERABILITY FOR THEIR PETS AS LEVERAGE TO CAPITALIZE ON IT AND MAKE AN EXTRA BUCK. ITS SICK. THE BBB IS A SCAM IN ITSELF, ITS ALL CONNECTED, AND IM DONE.

I'm very sorry to hear about your dog, I understand your frustration because we are both on unemployment from covid, and just *** care about our animals and the people who are suppose to help our animals are soulless, money hungry BASTARDS!!

I HOPE AND PRAY TO GOD FOR THIS EXPOSURE AS WELL! Sending Love xoxox

ID
#2376754 Review #2376754 is a subjective opinion of poster.

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