I have been taking my pets to this VCA hospital for over 20 years (since before it was a VCA hospital) and always trusted them. 24 hour service/appointments/ reasonable prices, wide range of services, short waits for appointments.
Lately, after having healthy pets for a few months, I called for an appointment because my dog was coughing (on a Tuesday) and the soonest they could get her in was Saturday! unless I pay an emergency fee. I asked to be put on a cancellation list, and whattayaknow they called me right away for that afternoon. Exam, flu shot and box of 6 heartworm tabs =$250!
By the way, the waiting room was almost empty. I'm guessing the good reliable veterinarians I loved have quit because the corporate rules have been forcing them to upsell unneeded stuff to clients.
Product or Service Mentioned: Vca Animal Hospital Pet Medical Service.
Reason of review: Poor customer service.