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1.5
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Yesterday my small dog somehow got her nail embedded in her body. The area was infected and bleeding.

The Thanksgiving holiday just passed and I had no funds. My dog had been going to VCA FOR years. Even I promised to pay and applied for the Care Credit. VCA turned my dog away without any treatment.

I begged them to at least remove the nail. I was told no. Unbelievable. I then called Banfield Hospital.

The staff was kind to me and my pet, plus they provided treatment.

I promised to pay and I will. THANK YOU Banfield

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from Nov 29, 2015.
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