Yesterday my small dog somehow got her nail embedded in her body. The area was infected and bleeding.
The Thanksgiving holiday just passed and I had no funds. My dog had been going to VCA FOR years. Even I promised to pay and applied for the Care Credit. VCA turned my dog away without any treatment.
I begged them to at least remove the nail. I was told no. Unbelievable. I then called Banfield Hospital.
The staff was kind to me and my pet, plus they provided treatment.
I promised to pay and I will. THANK YOU Banfield
Reason of review: Poor customer service.