I had been going to a VCA facility in Ohio for 17 years (they weren't always VCA).They quoted me a price for a dental and extraction for my 17 year old cat in excess of $1000.
I went to another vet a mile away from VCA for a second opinion who quoted me $400 less. When VCA found out I was going elsewhere they actually told me that they can price match on services for "established" clients and came in under the new vet's price. I thought that was a little unethical. Plus, I shouldn't have to take my pets around to price shop, incurring more expense to have a new vet see them.
Just give me the fairest price up front. I take three pets there and have never been told they price match (after 17 years they just decide to tell me this now???)
I was given the regional manager's e-mail address so I could write to her and explain my feelings on this issue...I wrote, but she never responded back.
So much for client care/concerns....especially since I had spent in excess of 10K there in two years!
And did I mention the difference in price for routine vaccinations and HW pills and tests?New vet is $800 a year cheaper for two pets and $12/case cheaper on cat food that's special order!