Profits trump care here. The staff are great and dedicated, but they are forced to toe the corporate line.
In summary, the wellness plans they offer have fake discounts. Once we discovered this (we were new pet parents who heard the VCA was good) we cancelled the annual contract without being notified that we would have to make up the difference. Since they DO NOT supply copies of the signed contracts (our bad for not insisting), we had no idea that we would be paying nearly the same amount for prior care with the fake discounts removed, and were charged the cost nearly identical to fulfilling the contract.
We may as well have received the services until the end of the contract year, which we had no record of as we have no contracts for all three of our kitties. We learned a lesson here in regards to trust and being naive, but the VCA policies are no better than those of used car dealers.
Product or Service Mentioned: Vca Animal Hospital Wellness Plan.
Monetary Loss: $160.