I have worked at multiptle VCA clinics. My experience, unlike others, is that the client experience is not significantly different.
Prices are similar to other practices that strive for high quality. They actually offer wellness plans that are great deals. However, it is the employees that suffer. If you work there, do not think of it as a long term job and negotiate the pay rate you are happy with, because raises are few and far between.
They do not value the employee very much, and they make their profit by depriving the employees on the ground level.
This includes their lower level managers and doctors! Be proud of your VCA doctors and techs, cause they are definately there for your animals and not because it is such an amazing place to work!!!