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VCA refused to accept their coupon for $30 off since my brother and I share the same last name: he's a client and so are his cats. I paid for 1 of the cats visits to that hospital and I was magically ineligible for the discount even though my printed coupon had not disclosed any such ridiculous rules about referrals.

VCA lost my business but I found a place SUNRISE ANIMAL HOSPITAL that is MUCH more affordable for vaccines and office visits. Sunrise was friendly, welcoming and I expect my experience will be much better than VCA's when I take my cat to them tomorrow.

Shame on VCA for silly rules and poor customer service. How do they expect to gain business if referred clients are exempt from coupons?

Pets and pet owners deserve better care.

Product or Service Mentioned: Vca Animal Hospital Pet Medical Service.

Company wrote 0 private or public responses to the review from Oct 21, 2008.
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Anonymous
#226078

They only pay the vets 20% commission on each bill.

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