Very rude, inconsiderate people working there; my dog died after being hit by a car and the following week I went to get his cremains and another person was coming in with their dog being hit and the front lady BARBARA said, wow this is deja'vu for you last from last week huh? UM, NO!
When we brought him in initially, they promptly made us write a $1,000 check, which was fine......then DR. PALM brought us back, told us virtually NOTHING; was told they would keep him but we had to be there by 7:30 am to get him and we said what if he is not transportable? they said, sorry, we close at 8......then we asked to see our dog and was rudely told by the back nurse RENEE we could have 5 MINUTES with our dog, and shoved her hand with 5 fingers in our faces......our dog is laying on a table while the vet is doing paperwork, and one nurse is giving another dog shots and the other is giving a hair cut to a dog!
This IS an ER Vet, why was my dog left there to die on a table so they could give hair cuts and shots???? Then we were sent home, called 30 minutes later and was told he wont make it another 30 minutes....we call back 3-5 minutes later to see if we can come see him before he goes, and they tell us HE IS GONE!!!!
My dog may not have been savable, and I DO unerstand that, but to be so rude and just uncaring is beyond me......I will let my pet die in my arms in my driveway before EVER bringing another pet there.....please someone open up an ER facility for pets that really cares about their customers!!
Product or Service Mentioned: Vca Animal Hospital Pet Medical Service.
Monetary Loss: $1400.