CVCA Animal Hospital in Benbrook, Texas is guilty of very unfair mark-ups on pet meds and price gouging for simple services. They also will perform services and run tests without warning you that you are going to be charged outrageous fees whan you go to check out.
We took our three year old female Pug in for an exam on her anus because she was scratching and biting at it. The exam was supposed to be free because we had a coupon for one free exam because they had just moved into thier new facilities.
Normally we just have her Glands expressed by a Tech there and we pay $15.00 or $20.00 for the service. She had also been shaking her head so we asked the Vet to look in her ears. She looked into here ears with a scope and then removed a small bit of dirt from each ear with a Q-Tip.
When the Vet came back into the exam room she said there was nothing wrong with my dog's ears, and that It might just be allergies. This is where the fun starts. Then the Tech came back with an plastic 8oz. bottle of Doggy shampoo and a 1Â½ oz. bottle of Dog ear drops. So I get to the check out counter and try to find out how much I owe them for squeezing my Dog's Butt and looking in here ears.
The girl behind the counter doesn't seem to know what she's doing so she has the Tech come back out and try to run up a total. Long story short: The Tech says $157.80! I immediatly feel the RAGE building in my body but it's held back by utter disbelief....WHAT? Since the Vet exam was free I was expecting $16.00 for the Butt squeeze & maybe $20.00 for the shampoo and ear drops together! All total no more than $30 or $40 dollars tops...
So I ask for an itemized bill...finally get the printout and it shows that they are charging me $54.45 for a "Cytology Ear with stain" (which I DID NOT Authorize to be done and knew NOTHING about! Then I see where they are trying to charge me $25.80 for "Anal Glands Expressed" It has always been from $12.00 to $16.00 with the other Tech. When I asked this Tech about the price increase she says "She wasn't charging you enough"
Then I see the shampoo cost is $40.73 for an 8oz bottle of ResiCORT that sells for $17.00 on Ebay and $31.57 for Zymox OT W/1%HC (eardrops) which go for $12.95 on Ebay. Then on top of everything else they have the GALL to charge me $5.25 for "Bio Hazard Waste Mgmt" Had I not brought the "Free EXAM" coupon with me the bill would have been a staggering $213.00 for a 4 minute dog exam that was supposed to be almost completely FREE.
Product or Service Mentioned: Vca Animal Hospital Pet Medical Service.