I've been a client at a vet hospital in Wappingers Falls, NY for over 3 years. Yes they were expensive, but I always felt confident in the quality of the care my dogs received.
And their customer service -- from the director of the hospital, the doctors, technicians and receptionists -- always made us feel welcome. A few times when money was tight, they worked with me in developing a payment plan. Recently VCA bought the hospital and it's like nite and day. Cold, uncaring, with a definite "money first" attitude.
I miss my "friends" from VSCHV.
I certainly don't have any at VCA. I've taken my business elsewhere.