VCA Animal Hospitals - What a mess
We had taken our pet since she was born 7 years ago to our local animal hospital (Blue Point Bayport animal hospital) and we loved the staff and our Vet DR. Melanie Ramsden.
Recently we noticed a change... all the original staff was gone and it seemed the place was packed with waiting patients and service was dismal. We signed up for a so called wellness plan only to discover we still had to pay overwhelming cost for services beyond the wellness plan which really covered nothing as far as we're concerned. When our pet became ill weeks after a visit we called to bring her in and were told the doctor was unavailable and double booked the next day etc.
and couldn't see us for at least another 28+ hours, so we rushed to another local Vet making sure they weren't part of the VCA group. Luckily they saw us immediately and when we brought our pets records with us the prices were listed along with her shots etc. The new Vets office staff couldn't believe what we were paying for services that were included in most annual check ups such as nail clipping, anal gland cleaning, and ear *** which we now paid extra for. Our pets annual check ups cost us $265.00 which includes nothing and frankly it's higher than my own annual check up at the doctor.
Worse still with the wellness plan we paid extra for everything except her check up and we were advised that the prices we paid for our pets annual shots and visits were very expensive.
So I have nothing good to say about the changes to our great vets office except we've changed Vets and are so disappointed with our previous doctor and the choices she's made effecting her once loyal clients. Previously if you had a problem you could bring your pet in right away; now however even if you have an appointment you're going to wait at least an hour and pay through the nose for the privilege of poor service.
Reason of review: Pricing issue.
Location: Bronx, New York
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Good evening ,
I'm so sorry to hear about what happened with this pets experience. I'm a new puppy owner and don't know which vet to take him too?
One of my close friends recommended this one vCa but after reading some of these comments I don't want to be part of them.
Please if possible can you let me know the new place ?
Thanks in advance Christine